Web Design Hub / Guarantee Terms
Transparent terms for our web design delivery guarantee, post-launch support, and performance commitments.
Quick answer
This page answers a simple buyer question: what is protected after I say yes? The web design guarantee explains launch timing expectations, the 60-day support window, and what performance commitments apply at launch. Pair it with the service page, portfolio, and case studies for full context.
Decision blockers
Use this section when the guarantee sounds reassuring, but you still need to resolve one last buyer question before a redesign conversation feels justified.
If your concern is really about missed dates, support windows, or launch accountability, compare this page with the guarantee comparison guide so you can see what is covered here versus the other service guarantees.
Review the portfolio and case studies if you want to compare the delivery promise against real launches, design decisions, and before-and-after project context.
If the hesitation is really about project type, budget level, or whether the site problem is structural, revisit the web design service page before you use guarantee language as a stand-in for strategic fit.
Move to the consultation page if you want to translate launch timing, support expectations, and scope questions into a practical recommendation for your specific site and timeline.
We commit to launching your website by the agreed-upon date established during the project kickoff. The launch date is set collaboratively based on project scope, and any client-side delays (content delivery, feedback rounds) adjust the timeline accordingly. If we miss the agreed launch date due to our own delays, we apply a 10% project credit.
Every web design project includes 60 days of post-launch support at no additional charge. This covers bug fixes, content adjustments, and minor layout tweaks identified after go-live. Support requests are acknowledged within one business day. Ongoing hosting, backups, security monitoring, and routine upkeep are handled through maintenance, while new feature development or scope expansion beyond the original project agreement is quoted separately.
We guarantee that your website will pass Google's Core Web Vitals assessment at launch. This includes Largest Contentful Paint (LCP), Cumulative Layout Shift (CLS), and Interaction to Next Paint (INP) metrics. If the site does not pass at launch, we resolve the performance issues at no extra cost within the 60-day support window.
For guarantee-related questions, use contact and include your project details. We respond within one business day.
Common follow-up questions
No. The included 60-day support covers bug fixes, minor content updates, and layout refinements after launch. New features or scope expansion are quoted separately.
The launch date is set collaboratively based on project scope. Client-side delays such as missing content or slow feedback can shift the date, while agency-side delays trigger the stated remedy.
Compare these terms with the web design service page, portfolio, and consultation page if you want to judge fit and next steps.
Best next step
This page clarifies how delivery is protected. From here, most buyers either want to inspect the finished work, understand the reasoning behind it, or talk through whether their own site needs a lighter refresh or a more serious rebuild.
Need visual confidence?
Best if you want to see how finished sites hold up across desktop and mobile before discussing your project.
Go to portfolio →Need strategic proof?
Best if you want to understand why structure, trust, and positioning choices were made on real projects.
Read case studies →Need decision help?
Best if you want help translating timing, support, and redesign needs into a practical launch plan.
Book free consultation →