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Matt LaClear

Web Design Hub / Guarantee Terms

On-Time Launch & 60-Day Support Guarantee

Transparent terms for our web design delivery guarantee, post-launch support, and performance commitments.

Quick answer

This page answers a simple buyer question: what is protected after I say yes? The web design guarantee explains launch timing expectations, the 60-day support window, and what performance commitments apply at launch. Pair it with the service page, portfolio, and case studies for full context.

On-Time Delivery

We commit to launching your website by the agreed-upon date established during the project kickoff. The launch date is set collaboratively based on project scope, and any client-side delays (content delivery, feedback rounds) adjust the timeline accordingly. If we miss the agreed launch date due to our own delays, we apply a 10% project credit.

60-Day Post-Launch Support

Every web design project includes 60 days of post-launch support at no additional charge. This covers bug fixes, content adjustments, and minor layout tweaks identified after go-live. Support requests are acknowledged within one business day. Ongoing hosting, backups, security monitoring, and routine upkeep are handled through maintenance, while new feature development or scope expansion beyond the original project agreement is quoted separately.

Core Web Vitals Performance

We guarantee that your website will pass Google's Core Web Vitals assessment at launch. This includes Largest Contentful Paint (LCP), Cumulative Layout Shift (CLS), and Interaction to Next Paint (INP) metrics. If the site does not pass at launch, we resolve the performance issues at no extra cost within the 60-day support window.

Contact

For guarantee-related questions, use contact and include your project details. We respond within one business day.

Common follow-up questions

How should buyers interpret the web design guarantee?

Does this cover every post-launch change?

No. The included 60-day support covers bug fixes, minor content updates, and layout refinements after launch. New features or scope expansion are quoted separately.

What affects the launch date?

The launch date is set collaboratively based on project scope. Client-side delays such as missing content or slow feedback can shift the date, while agency-side delays trigger the stated remedy.